Job Description / Required Skills:
=> First point of contact for any issues (incidents/problems) raised by the customer.
=> Providing a professional interface between customers/users and the internal team.
=> Responsible for keeping the bug tracking tools up to-date and in synch with customer tool.
=> Providing information on IT service provision and producing associated reports.
=> Excellent team player and should be able work closely with the IT Teams (offshore and onsite).
=> Flexible to work in shifts
=> Min 2 yrs of experience working on service desk with IT organization.
=> Understanding of ITIL Framework IM, PM, CM.
=> Preferably ITIL certified.
=> Highly motivated, positive and engaging team player.
=> Excellent written and communication skills
=> Experience in customer interaction
=> Good to have - Experience in Bug Tracking tools. Adding, tracking, ownership of issues raised in the bug tracking tool.
=> Able to generate reports from the tool
Number of Positions: 1
Experience: 2-4 years
Qualification/ Education: Any Graduate
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